Frequently Asked Questions

At the moment, all orders are shipped via USPS Ground Advantage.

Shipping fees are calculated based on the total weight of the products in your order. The destination address does not affect the shipping cost.

For details on how shipping is calculated for multiple items, please refer to Obscura’s Shipping Rates.

To avoid undercharging or overcharging customers, we recommend matching your store’s shipping rates with Obscura’s.

You can choose to:

• Publish Obscura flat rates directly to your Shopify store (recommended)
• Set your own shipping rates manually based on Obscura’s shipping costs
• Offer free shipping by including the shipping cost in your product’s retail price

(Note: Obscura will still charge you the standard shipping fee.)

Currently, Obscura ships within the United States only.

Please note that we’re unable to ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam, or military addresses. We apologize for any inconvenience.

For all other eligible U.S. destinations, standard weight-based shipping rates apply. If you’re unsure whether an address is deliverable, please contact our support team before placing an order.

Once payment is completed and production is finished, shipping details will be updated automatically. You can track your order in the following ways:

• Obscura App Dashboard

Once payment is completed and production is finished, shipping details will be updated automatically. You can track your order in the following ways:

• Your Shopify Store

Tracking information is also available directly in your Shopify order details.

• Shipping Notification Email

After shipment, you’ll receive an email with the tracking number.

(Tip: Emails may occasionally land in spam or trash, adding us as a trusted sender can help.)

Notes:

• Orders enter production only after payment is successfully processed
• Tracking numbers are generated once the order has shipped
• If tracking information is missing, please confirm payment was completed

Shipping for multiple items is based on combined product weight. Individual item weights are added together and the applicable rate is applied.

For detailed breakdowns, please refer to Obscura’s Shipping Rates.

Production Time

Most orders ship within 1–3 business days after submission.
Production may take an additional 2–4 business days in the following cases:

• Orders containing 100 or more items
• Orders that include plates or tumblers
• Peak season, such as November and December

Shipping Time

All orders are shipped via USPS Ground Advantage, which typically delivers within 3–5 business days.

Note: USPS delays may occasionally occur and are outside of our control. If a delay happens, you may need to file a claim directly with USPS.